Mission
Our mission at NewTechBio is to ensure your total satisfaction with our products. For questions relating to your order, please email our customer service department at sales@newtechbio.com and to better serve you, please include your name and address with your correspondence.
Our support team will address and respond to all email inquiries within 24 hours and should you require immediate assistance, feel free to contact customer service at 800-509-0927. Product support is available 24 hours a day. After hours technicians will return your call promptly.
Security & Privacy
NewTechBio makes every effort to protect the security
of your personal information. Our Web site is hosted on secure servers
and utilizes SSL secure server software. Any personal information that
you provide is encrypted so that no-one can read it while it is being
transmitted over the Internet. Newtechbio, Inc.
does not store account information for added protection.
Shipping & Handling
Standard Shipping in the United States . Every effort is made to
ensure orders are shipped within 24 hours excluding bulk orders.
Shipments to Alaska, Puerto Rico, Hawaii and International orders,
will incur shipping charges based upon chosen shipping methods elected
at the time of your order and any additional
shipping fees incurred by Newtechbio Inc. will be added to your charge
once cost calculations are received from FedEx, UPS or USPS.
Items that include free shipping, will incur
additional shipping costs for Alaska, Puerto Rico, Hawaii and
International orders. Bulk shipments and orders shipped to areas
not covered by our free shipping, can normally be expedited. Our standard shipping method is Fed Ex,
UPS
and USPS which usually will arrive within 3-7 days of leaving our facilities.
International Orders
For
international shipments, please call your Customer Service
Representative toll-free at 800-509-0927.
Return Policy
You may return unopened items within 30 days of delivery for a full
refund of product and normal shipping charges. Please do not chargeback any orders for there will
incur an eighty five dollar chargeback fee. We'll also pay the
return shipping costs if the return is a result of our error (you
received an incorrect or item.). You should expect to receive your refund within
one to four weeks.
Quality Guarantee
NT-MAX Septic products are 100% guaranteed
to contains billions per gram,
non-pathogenic, bacteria and enzymes.
Performance Guarantee
NT-MAX Septic products are 100% guaranteed
and contain billions per gram,
non-pathogenic, bacteria and enzymes. NT-MAX septic
products are 100% Guaranteed to work as promised and if after a
reasonable amount of time has passed, you are not satisfied with the
results, will refund your total purchase amount with a copy of your
credit card or cancelled check receipt for system repair or installation.
There are different reasons that a septic system may fail such as roots, pipe collapse, structural damage or outside influences keeping the system in a detrimental state. NewTechBio does not guarantee that any of its products will reverse system failure as a result of any of the listed reasons other than clogged drainfield, leach fields and the like related to sludge buildup, which is, the most common form of failure.
