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Shipping & Returns

NewTechBio Policy

Mission
Our mission at NewTechBio is to ensure your total satisfaction with our products. For questions relating to your order, please email our customer service department at
sales@newtechbio.com and to better serve you, please include your name and address with your correspondence.

Our support team will address and respond to all email inquiries within 24 hours and should you require immediate assistance, feel free to contact customer service at 800-509-0927. Product support is available 24 hours a day. After hours technicians will return your call promptly.


Security & Privacy
NewTechBio makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Newtechbio, Inc. does not store account information for added protection.

 


Shipping & Handling
Standard Shipping in the United States . Every effort is made to ensure orders are shipped within 24 hours excluding bulk orders. Shipments to Alaska, Puerto Rico, Hawaii and International orders, may incur shipping charges based upon chosen shipping methods elected at the time of your order and any additional shipping fees incurred by Newtechbio Inc. will be added to your charge once cost calculations are received from FedEx, UPS or USPS. If received by 12:00 EST all orders with an expedited shipping method selected will ship same day.Items that include free shipping, will incur additional shipping costs for Alaska, Puerto Rico, Hawaii and International orders. Certain FedEx ground or home shipments may ship via Smartpost depending upon item. We are not responsible for any products once they are handed off to the carrier unless you contact us prior to ordering and request insurance or a signature request for your product(additional charges may apply). Bulk shipments and orders shipped to areas not covered by our free shipping, can normally be expedited. Our standard shipping method is Fed Ex, UPS and USPS which usually will arrive within 3-7 days of leaving our facilities.

International Orders
For international shipments, please call your Customer Service Representative toll-free at 800-509-0927.


Return Policy
All residential septic system products include a 100% performance guarantee when following our treatment guide suggestions located here - see below for details: It, and other items, may be returned unopened items within 30 days of delivery for a full refund of product and normal shipping charges. Please do not chargeback any orders for there will incur an eighty five dollar chargeback fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or item.). You should expect to receive your refund within one to four weeks.


Quality Guarantee
NT-MAX Septic products are 100% guaranteed to contains billions per gram, non-pathogenic, bacteria and enzymes.

Performance Guarantee
NT-MAX Septic products are 100% guaranteed and contain billions per gram, non-pathogenic, bacteria and enzymes. NT-MAX septic products are 100% Guaranteed to work as promised and if after a reasonable amount of time has passed, you are not satisfied with the results, will refund your total purchase amount. There are different reasons that a septic system may fail such as roots, pipe collapse, structural damage or outside influences keeping the system in a detrimental state. NewTechBio does not guarantee that any of its products will reverse system failure as a result of any of the listed reasons other than clogged drainfield, leach fields and the like related to sludge buildup, which is, the most common form of failure. The product must remain in your system for 6 weeks to comply with this policy. This guarantee does not pertain to commercial, rental, multi-unit, multifamily or industrial environments.

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