mission at NewTechBio is to ensure your total
satisfaction with our products. For questions relating to your order,
please email our customer service department at
firstname.lastname@example.org and to better serve you, please
include your name and address with your correspondence.
Our support team will address and respond to all email
inquiries within 24 hours and should you require immediate assistance,
feel free to contact customer service at 800-509-0927. Product support
is available 24 hours a day. After hours technicians will return your
Security & Privacy
This privacy notice discloses the privacy practices for
www.newtechbio.com. This privacy notice
applies solely to information collected by this web site. It will
notify you of the following:
1. What personally identifiable information is collected from you
through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We
only have access to/collect information that you voluntarily give us
via email or other direct contact from you. We will not sell or rent
this information to anyone.
We will use your information to respond to you, regarding the reason
you contacted us. We will not share your information with any third
party outside of our organization, other than as necessary to
fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future
to tell you about specials, new products or services, or changes to
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can
do the following at any time by contacting us via the email address
or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit
sensitive information via the website, your information is protected
both online and offline.
Wherever we collect sensitive information (such as credit card
data), that information is encrypted and transmitted to us in a
secure way. You can verify this by looking for a closed lock icon at
the bottom of your web browser, or looking for "https" at the
beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted
online, we also protect your information offline. Only employees who
need the information to perform a specific job (for example, billing
or customer service) are granted access to personally identifiable
information. The computers/servers in which we store personally
identifiable information are kept in a secure environment.
should contact us immediately via telephone at
800-509-0927 or via email
Shipping & Handling
Standard Shipping in the United States . Every effort is made to
ensure orders are shipped within 24 hours excluding bulk orders.
Shipments to Alaska, Puerto Rico, Hawaii and International orders,
will incur shipping charges based upon chosen shipping methods elected
at the time of your order and any additional
shipping fees incurred by Newtechbio Inc. will be added to your charge
once cost calculations are received from FedEx, UPS or USPS.
Items that include free shipping, will incur
additional shipping costs for Alaska, Puerto Rico, Hawaii and
International orders. Bulk shipments and orders shipped to areas
not covered by our free shipping, can normally be expedited. Our standard shipping method is Fed Ex,
and USPS which usually will arrive within 3-7 days of leaving our facilities.
international shipments, please call your Customer Service
Representative toll-free at 800-509-0927.
NT-MAX Septic products are 100% guaranteed
to contains hundreds of trillions of bacteria and enzymes per
treatment. NT-MAX products are non-pathogenic,
non-hazzardous and safe for the environment.
Once you have selected a treatment using our
NT-MAX Septic products are 100% guaranteed
to perform as stated - containing lab cultivated,
non-pathogenic bacteria and enzymes. NT-MAX
products are 100% Guaranteed to work as promised and if at any
time you are not satisfied with the
results, we will refund your total purchase amount with no hidden
There are different reasons that a septic system
may fail such as roots, pipe collapse, structural damage or outside
influences keeping the system in a detrimental state. NewTechBio does not guarantee that any of its products will reverse
system failure as a result of any of the listed
reasons other than clogged drainfield, leach fields and the like
related to sludge buildup, which is, the most common form of
failure. The product must remain in your system for 6 weeks to
comply with this policy. This guarantee does not pertain to commercial, rental, multi-unit,
multifamily or industrial environments.
Industrial Strength Septic Treatment. 100% Natural, Environmentally
Friendly - our Strongest Product Available. Restore Clogged Septic and
Drainfield Systems and Eliminate Pump-Outs.