Shipping & Return

Shipping & Returns

NewTechBio Policy

Our mission at NewTechBio is to ensure your total satisfaction with our products. For questions relating to your order, please email our customer service department at and to better serve you, please include your name and address with your correspondence.

Our support team will address and respond to all email inquiries within 24 hours and should you require immediate assistance, feel free to contact customer service at 800-509-0927. Product support is available 24 hours a day. After hours technicians will return your call promptly.

Security & Privacy
NewTechBio makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Newtechbio, Inc. does not store account information for added protection.

Shipping & Handling
Standard Shipping in the United States . Every effort is made to ensure orders are shipped standard within 24 hours excluding bulk orders. If received by 12:00 EST M-F orders with an expedited shipping method selected will ship same business day. Shipments to Alaska, Puerto Rico, Hawaii and International orders, may incur shipping charges based upon chosen shipping methods elected at the time of your order and any additional shipping fees incurred by Newtechbio Inc. will be added to your charge once cost calculations are received from FedEx, UPS or USPS. Items that include free shipping, will incur additional shipping costs for Alaska, Puerto Rico, Hawaii and International orders. Certain FedEx ground or home shipments may ship via Smartpost (non-standard) depending upon item and address. Bulk shipments and orders shipped to areas not covered by our free shipping, can normally be expedited. Our standard shipping method is FedEx, UPS and USPS which usually will arrive within 3-7 business days (excluding Saturday & Sunday) of leaving our facilities.

International Orders
For international shipments, please call your Customer Service Representative toll-free at 800-509-0927.

Return Policy
All septic system products include a 100% performance guarantee – see below: Other items may be returned unopened items within 30 days of delivery for a full refund of product and normal shipping charges. Please do not chargeback any orders for there will incur an eighty five dollar chargeback fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or item.). You should expect to receive your refund within one to four weeks.

Quality Guarantee
NT-MAX Septic products are 100% guaranteed to contains billions per gram, non-pathogenic, bacteria and enzymes.

Performance Guarantee
NT-MAX Septic products are 100% guaranteed and contain billions per gram, non-pathogenic, bacteria and enzymes. NT-MAX septic products are 100% Guaranteed to work as promised and if after a reasonable amount of time has passed, you are not satisfied with the results, will refund your total purchase amount.

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